M.Anila, philippines – AirAsia presents expanded flexibility choices for ALL current flight bookings made on or earlier than March 22, 2020 with a departure date between March 23 and April 30, 2020 (excluding home flight bookings in Thailand and India by Thai AirAsia, the airline Code FD and AirAsia India). Airline code I5).

AirAsia journey recommendation

Eligible friends can now immediately select from the next versatile journey choices utilizing the airline's AI chat bot AVA at assist.airasia.com or airasia.com:

Limitless flight adjustments: Change to a brand new journey date earlier than October 31, 2020 on the identical route at any time as much as 48 hours earlier than departure for a vast variety of occasions with out further prices, relying on the provision of seats. OR

Credit score account: Preserve the worth of the flight reserving within the visitor's AirAsia BIG member account in order that future journeys with AirAsia will be redeemed inside 365 calendar days from the date of problem. The journey date of the brand new reserving can fall on any date inside the flight schedule printed on airasia.com.

Be aware: These choices are solely out there for upcoming flight bookings made on or earlier than March 22, 2020 with a departure date between March 23, 2020 and April 30, 2020. Nevertheless, they don’t apply to home flight bookings in Thailand and India (operated by Thai AirAsia), airline code FD and AirAsia India, airline code I5) and all different flight bookings with a departure date from Could 1, 2020.

Company affected by flight cancellations will likely be notified instantly by registered mail and SMS. For extra data, see the e-mail you acquired.

For extra data on submitting your most well-liked journey association request, see the COVID-19 handbook.

The visitor data above solely applies to direct on-line bookings made through airasia.com. For group bookings or these made with journey companies, please contact your respective reserving workplace for additional help.

Our buyer assist companies, together with AVA, are at present receiving quite a lot of requests and we’re doing every thing we are able to to assist our friends throughout this time. Please contact us as we give precedence to friends with fast departure wants.

AirAsia ensures that the security and well-being of our friends and all-stars are high precedence. AirAsia adheres to the suggestions and rules of native governments, civil aviation authorities, international and native well being authorities, together with the World Well being Group.

AirAsia is intently monitoring this case and reserves the best to announce additional insurance policies in step with the most recent developments.

Comply with AirAsia on Twitter (@AirAsia) and Fb (fb.com/AirAsia) for the most recent updates, or contact our buyer assist workforce at assist.airasia.com. Company are additionally inspired to verify their flight standing at airasia.com/flightstatus for reside updates.

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